Feedback and Support

When you run into an issue or want to share feedback while using ABC, choose the channel that fits:

You want to	Recommended channel
Find how to do something	Search the documentation
Ask a question or get help	Community Slack
Report a bug	Community Slack (see below)
Submit a feature request or suggestion	Community Slack (see below)
Business inquiry / project setup	support@abetterchoice.ai

Community Slack

The fastest way to reach the platform team and other practitioners. Good for:

Product or statistics questions not covered by the documentation
Sharing experience with other teams running experiments on data warehouses
Having the platform team help you determine whether something is a bug, a configuration issue, or a known limitation

To help us reproduce the issue in one pass, include all of the following in the same message:

Project ID — the first segment after /app/ in the console URL
Location — the page URL or SDK call site where the issue occurs
Expected vs. actual — one sentence each
Timestamp — local time + timezone, or a UTC timestamp
Reproduction steps — the shortest path to trigger the issue
Screenshot or logs — a screenshot for UI issues; request/response body and ret_code for SDK issues

If the message involves sensitive information (real user IDs, API keys, etc.), send it as a direct message — do not post in a public channel.

Send requests to Slack so other users can add context. A useful request answers three questions:

What problem are you trying to solve? Describe the full workflow, not just which button is missing
How are you working around it now? "There is no workaround" is a valid answer
How broad is the impact? One team, all teams, or a specific project type

To set up a new project or discuss business matters, email support@abetterchoice.ai
Include: company / studio name, estimated number of products to integrate, estimated DAU scale, and the data warehouse type you plan to use